Let’s get the service back on a clear path.

Platform assistance

For access, navigation, content display or integration questions, include the affected environment and approximate time. Avoid sharing passwords, access tokens or participant-identifying details in this form.

Accessibility issue reporting

Tell us which page or step is difficult, how you were navigating (for example keyboard or screen reader), and the browser or device if known. You can describe the barrier without sharing personal details.

Service status guidance

If a service appears unavailable, note the time, what you were trying to do and whether other parts of the service still work. Your programme lead can confirm the status route and update cadence agreed for your engagement.

Onboarding resources

Start with your project’s agreed service guide and handover notes. If you need another copy or a walkthrough, mention that in your request.

• How delivery works
• Common questions
• Privacy information

Response expectations and escalation

We acknowledge and prioritise requests according to the response arrangements in your current agreement. If your request concerns a material service interruption, select “Service interruption” and also use the escalation route named in your project handover. We do not publish one response-time promise for every client programme.